Thank you for choosing our products (hereinafter referred to as “we”). We value customer satisfaction and hope that you are satisfied with your purchase of Silicone Non-slip Ladder Cover. If you are not satisfied with your order in any way, we are happy to provide you with a refund or return service. Please read the following policy carefully to understand our refund and return process.
Return conditions
Return period: You can apply for a return within 30 days after receiving the product.
Product condition: The returned product must be unused and intact, with the original packaging and tags retained. Any product with obvious wear, scratches or damage will not be returned.
Evidence submission: Please keep the order confirmation and logistics tracking information you received as proof of return application.
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Request a Return
If you would like to return an item you purchased, please follow these steps:
Contact Us: Please contact our Customer Service team at solsticeo@collapsebrim.com with your order number and reason for return.
Get a Return Authorization: Once your request is confirmed, the Customer Service team will provide you with a Return Merchandise Authorization (RMA) number and return address.
Returns: Please return the item in its original packaging and include the Return Merchandise Authorization number on the packaging.
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Refund Processing
Refund Method: We will process your refund once we have received the returned item and verified its condition. Refunds will be issued to your original payment method.
Refund Time: Please note that refunds usually take 5 business days to process. In some cases, it may take longer for your bank to process the refund.
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Shipping Policy
Return Shipping: Return shipping is the responsibility of the customer. We will cover return shipping costs unless the product is defective or shipped incorrectly (for example, you received the wrong item).
Initial Shipping: If your order included shipping, the initial shipping cost is not refundable.
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Exchange Policy
If you would like to exchange an item (for example, because it is the wrong size or color), please follow the returns process to return the original item and reorder a new one.
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Special Cases
Damaged or Defective Items: If the item you received was damaged in shipping or has a manufacturing defect, please contact us immediately. We will arrange a replacement or refund for you.
Special Items: For items marked as clearance or on sale, the return policy may be different, please check the relevant product page for instructions.
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Contact Us
If you have any questions about our refund and return policy, or need further assistance, please feel free to contact us:
Email: solsticeo@collapsebrim.com
